Account

Yes, you’re in control of your data and presence.

Steps:

1. Log in to your account.

2. Contact support via the Contact Us page.

3. Request account deletion or deactivation.

4. Confirm your request when contacted by the team.

⚠️ Note: Account deletion is permanent and cannot be undone.

Most changes reflect instantly on your profile.

• Name, phone number, and location changes update immediately.

• Email address updates may require verification before applying.

Having trouble saving your updates? Here's what to check.

Common issues include:

• You're not logged in.

• Required fields are left blank.

• You're using an outdated browser.

Solution:
Try logging out and back in, use a modern browser like Chrome or Firefox, and double-check that all required fields are filled in correctly.

To change Phone number on Olx Website and keep your contact info current for better communication.

Steps:

1. Open your dashboard at https://olxkenya.co.ke/user/dashboard.

2. Navigate to Profile Settings.

3. Edit your phone number and location.

4. Click Save.

To change olx Email address, but you may need to verify the new email.

Steps:

1. Log in to your dashboard.

2. Go to Account Settings.

3. Replace your current email with the new one.

4. Save the changes.

5. Open your email and click the verification link sent to your new address.

Recover your account securely in a few steps.

Steps:

1. Go to the login page.

2. Click “Forgot Password?”

3. Enter your registered email address.

4. Check your inbox for the reset link.

5. Click the link and enter a new password.

To update your account details, follow these steps:

1. Visit the OLX Kenya user dashboard: https://olxkenya.co.ke/user/dashboard

2. Log in using your registered email and password.

1. On the dashboard, go to Account Settings or Profile.

2. Edit the information you wish to update (e.g., name, phone number, email, location, or profile picture).

3. Click Save Changes to update your account successfully.