How can we help you?

To change olx Email address, but you may need to verify the new email.

Steps:

1. Log in to your dashboard.

2. Go to Account Settings.

3. Replace your current email with the new one.

4. Save the changes.

5. Open your email and click the verification link sent to your new address.

To change Phone number on Olx Website and keep your contact info current for better communication.

Steps:

1. Open your dashboard at https://olxkenya.co.ke/user/dashboard.

2. Navigate to Profile Settings.

3. Edit your phone number and location.

4. Click Save.

Selling on OLX Kenya is entirely free. There are no charges associated with publishing your ad on the website. Whether you are selling a product or offering a service, you can do so without incurring any costs.

Typically, listings on OLX Kenya are active for a duration of three months. However, you will receive notifications prior to the deactivation of your listing. One week before the scheduled deactivation date, you'll receive an email reminder, followed by another email on the day of deactivation. You have the option to renew your listing by logging into your account on the website. If you choose not to renew within the specified timeframe, your listing will be automatically removed permanently from the website.

Yes, you’re in control of your data and presence.

Steps:

1. Log in to your account.

2. Contact support via the Contact Us page.

3. Request account deletion or deactivation.

4. Confirm your request when contacted by the team.

⚠️ Note: Account deletion is permanent and cannot be undone.

1. How do I place an ad?

   • Placing an ad on OLX Kenya is a simple process. You can start by clicking on the "Post free Ads or the + button" located at the top right corner of the website. This button will direct you to a page where you can create your ad by providing relevant details about the item or service you wish to advertise.

Having trouble saving your updates? Here's what to check.

Common issues include:

• You're not logged in.

• Required fields are left blank.

• You're using an outdated browser.

Solution:
Try logging out and back in, use a modern browser like Chrome or Firefox, and double-check that all required fields are filled in correctly.

No, you won't receive spam emails as a result of posting a listing on OLX Kenya. Your email address remains private and is not visible to users browsing the website. This helps to protect your privacy and prevents unsolicited messages.

To update your account details, follow these steps:

1. Visit the OLX Kenya user dashboard: https://olxkenya.co.ke/user/dashboard

2. Log in using your registered email and password.

1. On the dashboard, go to Account Settings or Profile.

2. Edit the information you wish to update (e.g., name, phone number, email, location, or profile picture).

3. Click Save Changes to update your account successfully.

Recover your account securely in a few steps.

Steps:

1. Go to the login page.

2. Click “Forgot Password?”

3. Enter your registered email address.

4. Check your inbox for the reset link.

5. Click the link and enter a new password.